Safe Play · Player Protection · Support Tools
Gambling should be an enjoyable form of entertainment — not a source of financial stress, family strain or personal harm. At 788wan, we take player protection seriously. This page explains the tools available to you, the warning signs to watch for, and how to get help if gambling stops being fun.
At 788wan, we want every player — whether you are following Pakistan's PSL T20 season from Karachi, placing a cricket bet from Lahore, or spinning the reels from Islamabad — to be in control of their gambling activity at all times. The excitement of a well-placed bet or a winning session is real. So is the risk of losing more than you can afford.
Responsible gambling is not just a legal checkbox for 788wan. It is a core design principle. We build our platform with the understanding that some players will encounter difficulties, and that when they do, the tools to help them must be easy to find and genuinely effective.
The rules on this page apply to all 788wan players. Age restrictions, spending limits, session controls and self-exclusion are not optional extras — they are permanent features of the platform available to every account holder, at any time, free of charge.
All tools below are available within your 788wan account settings. No waiting period. No fees.
Set daily, weekly or monthly caps on how much you can deposit in PKR.
Cap the total amount you can lose over a defined period.
Receive reminders or automatic logouts after a set play duration.
Take a break from gambling for 24 hours, 7 days or 30 days.
Permanently or temporarily close your account to prevent access.
Review your full betting and deposit history at any time.
Each tool is designed to give you control before a problem develops. Using them proactively — not reactively — is the most effective approach.
Deposit Limits
You can set a maximum PKR deposit amount per day, per week or per calendar month directly from your account settings. Once set, the limit takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off delay — decreases take effect immediately. Setting a deposit limit before the start of a PSL matchday or ICC tournament week is a straightforward way to stay within a budget you are comfortable with.
Loss Limits
A loss limit caps the total amount you can lose over a specified period — daily, weekly or monthly. When your net losses reach the limit you have set, the platform will prevent further betting or gaming activity until the limit period resets. This tool is particularly useful if you notice that losing sessions tend to push you toward placing more bets to "recover" — a pattern that responsible gambling research consistently identifies as a risk indicator.
Session Time Limits
Session timers let you define how long a single gambling session should last. You can set a reminder notification to appear after a defined period (for example, 60 minutes) or a hard logoff that ends your session automatically. It is easy to lose track of time during a long day of live cricket or an extended slot session. Session timers are a practical way to keep play contained within time that you have consciously allocated for it.
Cool-Off Periods
A cool-off period temporarily suspends your access to the gambling features of your 788wan account for a defined period: 24 hours, 72 hours, 7 days or 30 days. During a cool-off you cannot place bets or access the casino. Your account remains open and you can still log in to review your history. Cool-off periods are useful when you want a short break — after a run of bad luck, a particularly stressful week, or simply to reassess your habits.
Self-Exclusion
Self-exclusion is a formal request to close your 788wan account for a minimum period — typically 6 months, 1 year, 5 years, or permanently. Once a self-exclusion is activated, your account is closed, you cannot register a new account on the Platform, and the Platform will take steps to prevent you from re-registering. Any marketing communications will cease immediately. Self-exclusion is the right tool if you feel that gambling is no longer within your control.
Activity History & Reality Checks
Your full account history — all deposits, withdrawals, bets placed, games played and results — is available in your account dashboard at any time. Reviewing your actual activity data is often more revealing than relying on memory. Reality check pop-ups can also be enabled to display a summary of your session's net result at regular intervals, countering the tendency to mentally discount losses during a session.
Activating self-exclusion takes a few minutes and can be done at any time — day or night. There is no penalty and no judgment. The process is designed to be straightforward so that accessing it is not a barrier when you need it most.
Log In to Your Account
Access your 788wan account from any device. You can complete this process on mobile or desktop.
Navigate to Responsible Gambling Settings
Find the Responsible Gambling section within your Account Settings. It is listed prominently — not buried in sub-menus.
Select Self-Exclusion and Choose Your Period
Choose your exclusion duration: 6 months, 1 year, 5 years or permanent closure. All options result in immediate account restriction.
Confirm Your Request
You will be asked to confirm your request. Once confirmed, your account is restricted immediately. You will receive a confirmation to your registered email address.
Contact Support If You Need Assistance
If you have difficulty navigating the settings, contact the 788wan support team via Live Chat. Self-exclusion and responsible gambling requests are handled as priority cases.
Problem gambling can develop gradually. Recognising these patterns early makes it easier to address them. If you identify with one or more of the following, it is worth taking a break and considering speaking to someone.
Answer these five questions honestly. This is not a diagnostic tool — it is a prompt to reflect on your own habits. Your answers are not recorded or submitted anywhere.
1. In the last month, have you spent more on gambling than you planned to?
2. Have you placed bets specifically to try to win back money you had already lost?
3. Has gambling caused any conflict with family members or affected your daily responsibilities?
4. Have you tried to cut down or stop gambling but found it difficult?
5. Do you gamble to cope with stress, anxiety or a bad mood rather than for entertainment?
Based on your answers, your gambling habits appear to be within a healthy range. Continue using 788wan's deposit and session limits to keep it that way. Reviewing your activity history from time to time is a good habit.
Your answers suggest a few habits that are worth paying attention to. Consider setting a deposit or loss limit in your account settings, or taking a short cool-off period. Our support team is available 24/7 if you want to talk through your options.
Your answers indicate patterns commonly associated with gambling harm. We strongly encourage you to activate a cool-off period or self-exclusion from your account settings, or to contact our support team immediately. You do not have to manage this alone.
788wan is strictly for adults aged 18 years or older — or the higher minimum age required by the operator or applicable license jurisdiction. We verify age at registration and may request documentary evidence (such as a CNIC copy) at any point during the account lifecycle.
If you share a device with younger family members — in Karachi, Lahore, Rawalpindi or anywhere else — we strongly recommend installing parental control software on shared devices to prevent access to gambling websites. A range of free and low-cost filtering tools are available for Android, iOS and desktop browsers.
If you suspect that a minor has accessed the 788wan platform, please contact our support team immediately. The account will be closed, the minor's data will be deleted and any funds credited will not be retained by the Platform.
Whether you need to talk to someone within 788wan or are looking for independent support, the options below are available to you. Reaching out is the right thing to do.
788wan Live Chat
Our Live Chat support team is available 24/7. For responsible gambling requests — including self-exclusion, limit setting and cool-off periods — these are treated as priority cases. Available in English; Urdu assistance subject to availability.
Email Support
For non-urgent responsible gambling enquiries, formal self-exclusion requests and document submissions, contact the 788wan support team by email. Address: (plain text only — not a clickable link).
Independent Counselling
Independent counselling for gambling-related concerns is available through mental health and behavioural support organisations in Pakistan. We encourage users who are struggling to seek professional support. Organisations providing general mental health and addiction counselling operate in Karachi, Lahore and Islamabad.
Self-Help Resources
A range of written guides, self-assessment tools and step-by-step resources for managing gambling behaviour are available online from international responsible gambling bodies. 788wan recommends consulting resources from established organisations in the operator's license jurisdiction, where accurate and available.
Set your limits before you start. Review your activity honestly. Use the tools. And if you ever need a break — take one, without hesitation. 788wan's platform is here for you when you are ready to play responsibly.
18+ only — or the higher minimum required by the operator/license jurisdiction · Gambling involves financial risk · Local laws including Pakistan's Prevention of Gambling Act 1977 may restrict gambling.