Frequently Asked Questions

788wan is open to adults aged 18 years or older — or the higher minimum age required by the relevant operator or license jurisdiction. You must register using your own real identity details, hold only one account, and not be a resident of a territory where access is restricted. 788wan does not hold a Pakistan gambling license; users must verify applicable local law before registering.

Click the registration prompt on the 788wan homepage and complete the sign-up form with your full name, date of birth, email address and preferred password. You will receive a verification email to confirm your address. Once confirmed, your account is active and you can proceed to deposit and play. Keep your login credentials private at all times.

No. Each person is permitted one account only. Duplicate accounts — even under a different name or device — are a breach of 788wan's Terms and Conditions. If duplicate accounts are detected, they will be closed and any associated funds may be forfeited. If you have lost access to your existing account, contact support to recover it rather than opening a new one.

788wan may request a copy of your Computerised National Identity Card (CNIC) or passport, a proof of residential address (such as a utility bill or bank statement dated within 90 days), and evidence of ownership of the payment method used. KYC is typically required before your first withdrawal and may be requested at any point during your account lifecycle.

Use the password reset option on the login screen. Enter your registered email address and 788wan will send you a reset link. If you no longer have access to your registered email, contact the support team via Live Chat with your account details so they can assist with identity verification and account recovery.

Available deposit methods are displayed in the live cashier at the time of transaction. 788wan references familiar Pakistan payment channels — including bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah), mobile wallet channels (Easypaisa, JazzCash), Raast instant payments, and cryptocurrency options such as BTC and USDT — as contextual references only. Availability of specific channels may change. None of these providers endorses gambling on this platform.

Minimum deposit amounts are displayed in the cashier at the time of transaction and may vary by payment method. All balances on 788wan are shown in Pakistani Rupees (PKR). Check the cashier for the most current minimums, as these can be updated periodically based on payment provider requirements.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Once 788wan approves a withdrawal request, the funds are dispatched to your chosen payment method. Actual receipt times are subject to the payment provider's own processing timelines, which are outside 788wan's direct control. Ensure your KYC is complete before requesting a withdrawal to avoid delays.

As a general rule, withdrawals must be made to a verified payment method registered in your own name. 788wan may require you to withdraw via the same method used for your most recent deposit, particularly when anti-money-laundering checks apply. If your preferred withdrawal method differs from your deposit method, contact support before submitting the withdrawal request.

788wan does not charge platform-level fees on standard deposits or withdrawals. However, individual payment providers may apply their own transaction fees or currency conversion charges, which are outside 788wan's control. Check the cashier and your payment provider's terms for any applicable charges before initiating a transaction.

788wan covers a wide range of sports betting markets. Pakistan cricket — including domestic PSL T20 fixtures, national team matches in ICC tournaments, bilateral series and Test cricket — is featured prominently. You will also find markets on football, UFC/MMA, tennis, basketball, kabaddi and other popular sports. Live in-play betting markets are available for selected events.

Live betting lets you place wagers on events that are already underway. Odds update in real time to reflect the current state of play. For example, during a PSL T20 match you can bet on the next wicket, the over total or the match winner as the game progresses. Markets close briefly around key events and reopen as play continues. A stable internet connection is recommended for live betting.

788wan's live casino features real dealers streamed in high definition. Available tables typically include baccarat, roulette, blackjack, and various game-show style formats. Tables are available in multiple stake ranges to suit different budgets. The live casino operates around the clock, making it accessible for players across Pakistan regardless of time zone.

Yes. 788wan offers a slots library from established game providers. Each slot game displays its own Return to Player (RTP) percentage and volatility rating. RTP is a long-run statistical measure — it does not guarantee individual session results. Slot outcomes are determined by certified Random Number Generators (RNGs). Review the information panel within each game for rules, paylines and bonus feature details.

Settlement for abandoned or rain-affected matches depends on the specific market and the rules published for that event type. In many cases, if a match does not reach a minimum number of overs, bets are voided and stakes are returned. For matches settled via the DLS method, the official result recognised by the governing competition body is used. Consult the specific betting rules for the market in question.

788wan runs various promotions including welcome bonuses for new accounts, deposit match offers, free bets on selected sports events, reload bonuses for existing players, and seasonal campaigns tied to major tournaments such as PSL and ICC events. Each promotion has its own terms — including wagering requirements, eligible games and expiry dates — which are published in full at the time the offer is active.

A wagering requirement (also called a rollover) is the number of times you must bet a bonus amount before it becomes eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before withdrawing any bonus-derived winnings. Each promotion specifies which games or bet types count toward the wagering requirement and by what percentage.

Bonuses may be cancelled if the wagering requirement is not completed within the specified time limit, if prohibited bet types are used to meet the requirement, if duplicate accounts are detected, or if any activity consistent with bonus abuse — such as arbitrage betting or the use of automated tools — is identified. 788wan monitors bonus activity and reserves the right to void bonuses where misuse is found.

No. Bonus funds and any winnings generated from them are not withdrawable until the applicable wagering requirement has been fully completed. You may be able to withdraw your real-money balance separately depending on the promotion's terms, but bonus funds will remain locked in your account until the rollover is met or the bonus expires — whichever comes first.

788wan uses TLS/SSL encryption for all data transmitted between your device and our servers. Personal data stored on our systems — including KYC documents and financial records — is encrypted at rest. Access to user data is restricted to authorised staff on a need-to-know basis. We conduct regular security reviews of our platform infrastructure. For full details, see the 788wan Privacy Policy.

788wan provides deposit limits, loss limits, session time limits, cool-off periods and self-exclusion — all accessible from your account settings at no cost. Deposit and loss limits take effect immediately when reduced. Cool-off periods temporarily suspend your gambling access for 24 hours up to 30 days. Self-exclusion closes your account for a minimum of six months and can be set to permanent. Visit the Responsible Gambling page for full details.

Log in to your account and navigate to the Responsible Gambling section in Account Settings. Select Self-Exclusion and choose your preferred duration: six months, one year, five years or permanent. Confirm your request and your account will be restricted immediately. You will receive a confirmation email. During self-exclusion you must not attempt to register a new account, as this breaches 788wan's Terms and Conditions.

788wan does not hold a gambling license issued by the Government of Pakistan, PTA, SBP or any Pakistani provincial authority. Pakistan's Prevention of Gambling Act 1977 may restrict or prohibit online gambling for Pakistani residents. 788wan does not provide legal advice. Users are solely responsible for verifying whether participation is lawful in their specific location. If in doubt, seek independent legal guidance before participating.

The 788wan support team is available 24/7 via Live Chat, accessible from the Help Centre on the platform. For non-urgent matters you can also email the team at [email protected] (plain text — not a clickable link). Support is provided in English as the primary language; Urdu assistance is available subject to agent availability. Responsible gambling requests — including self-exclusion — are treated as priority cases.